Shipping policy

COLASNEST Shipping Policy

Thank you for choosing COLASNEST! We are dedicated to providing you with premium sleep products alongside efficient, reliable shipping and delivery services. Below is our official shipping policy tailored for our four core product categories: Mattresses, Pillows, Mattress Toppers, Blankets, and Bed Frames.

1. Shipping Coverage & Destinations

We currently ship to the following countries and regions, partnering with premium local carriers to ensure seamless domestic fulfillment:

  • United States: Delivery is available to the Contiguous United States (lower 48 states) only.
  • Canada: Full coverage across major Canadian provinces.
  • Germany: Nationwide coverage across Germany.
  • France: Nationwide coverage across France.
  • United Kingdom: Nationwide coverage across the United Kingdom.

Excluded Remote Regions

Due to logistics limitations regarding oversized furniture, we currently do not offer shipping services to the following areas: Alaska (AK), Hawaii (HI), Puerto Rico (PR), Guam (GU), the US Virgin Islands (VI), and APO/FPO/DPO military addresses.

Our Shipping Carriers

To ensure your bedding arrives quickly and safely, FedEx is our preferred primary carrier. In certain regions, we may utilize other premium, high-efficiency logistics partners to optimize delivery.

2. Order Processing Time

Once you receive your order confirmation email, our warehouse works diligently to get your package out as quickly as possible:

  • Standard Processing Window: All orders are packed, processed, and handed over to our shipping carriers within 24 to 72 hours. All orders placed on our platform are processed in compliance with our official Terms of Service.
  • Tracking Updates: As soon as your package ships, our system automatically sends a confirmation email containing your tracking number and official tracking link. Please allow up to 24 hours from the time of shipment for the carrier to update and sync the tracking information online.
Note: Order processing times do not include weekends or local public holidays. To ensure you receive all shipping notifications and order updates seamlessly, we highly recommend that guest users create an account on our website. Personal customer registration details are strictly handled according to our Privacy Policy.

3. Shipping Fees & Delivery Timelines

For all orders within our standard coverage areas, the standard estimated delivery window is 3 to 7 business days.

Shipping Destination Shipping Fee Estimated Delivery Time
Contiguous United States (Lower 48) FREE SHIPPING 3–7 Business Days
Canada FREE SHIPPING 3–7 Business Days
United Kingdom FREE SHIPPING 3–7 Business Days
Germany / France FREE SHIPPING 3–7 Business Days

4. Address Changes Mid-Transit

Please double-check and verify your shipping address thoroughly during checkout.

  • Before Shipment: If you notice an error in your address after submitting your order, please contact our customer service team immediately at service@colasnest.com within 12 hours of placing the order to make a free correction.
  • After Shipment: Once a package has left our fulfillment center or entered the carrier's transit network, any address change requested due to customer error will incur a $50 address modification fee. This fee covers the rerouting penalties and administrative costs charged directly by carriers like FedEx.

5. Oversized Items, Delivery, and Unboxing Guidelines

  • Multiple Package Shipments: Heavy or oversized items, such as bed frames and larger mattresses, are frequently split into multiple boxes to ensure safe transport and protect the product. Consequently, your items may arrive on different days. This is standard logistical practice and perfectly normal.
  • Delivery and Signature Confirmation: Our standard shipping includes front-door delivery via premium local carriers. Whenever possible, shipments will require a signature (Direct or Indirect Signature Required). In the carrier’s tracking system, any signature captured by the delivery driver constitutes legally binding confirmation that the item was successfully delivered and accepted. Please verify the package count and check the exterior packaging for damage before signing.

6. Damaged, Lost, or Stolen Packages

  • Damaged on Arrival: If you receive a package that shows clear signs of transit damage, please document it immediately by taking photos/videos and contact us at service@colasnest.com within 24 hours. We will guide you through the resolution process.
  • Lost or Stolen Packages: Once a carrier's tracking link marks a package as "Delivered," COLASNEST is no longer liable for subsequent theft, porch piracy, or loss. If your tracking says delivered but you cannot find your package, please check secure areas around your property, ask your neighbors, or contact the local carrier branch directly to verify the drop-off details.

7. Order Cancellation Policy

To maintain our fast shipping speeds, our fulfillment centers utilize automated pipeline processing. If you need to cancel an order, please review the strict windows and rules below:

  • Cancellation Before Shipment (Full Refund): You can request a free cancellation within 24 hours of placing your order, provided the order has not yet been processed for shipping. Once verified, we will issue a full refund.
  • Cancellation After Shipment / In Transit (Interception Fee Applies): Once a package is marked as "Shipped" or has been picked up by the carrier, it enters an automated logistics stream and cannot be directly canceled.
    • Package Interception: If you request a cancellation or refuse delivery while the package is actively in transit (before final delivery), we will attempt to intercept it with the carrier. Because carriers (like FedEx) charge substantial fees for reverse logistics, the customer will be responsible for a $100 package interception and administrative fee, which will be deducted directly from your final refund.
    • In-Delivery Phase: If the package has already arrived at your local delivery hub and entered the final delivery phase, the carrier cannot perform a mid-transit interception. In this scenario, you must accept the delivery first, and then initiate a return request following our official Return & Refund Policy.

8. Force Majeure & Shipping Delays

While COLASNEST makes every effort to meet our delivery windows, our brand is not liable for shipping delays, delivery failures, or product damage resulting from acts of God, political events, or sudden societal disruptions beyond our reasonable control (Force Majeure).

Force Majeure events include, but are not limited to:

  1. Extreme Weather & Natural Disasters: Transportation disruptions caused by hurricanes, blizzards, floods, earthquakes, wildfires, etc.
  2. Societal & Political Disruptions: Major logistics strikes, sudden customs inspections or border holds, port congestion/shutdowns, war, riots, or nationwide network outages.
  3. Public Health Emergencies: Regional or global pandemics resulting in logistics restrictions, lockdown of overseas fulfillment centers, or severe labor shortages.

Should any of these events occur, we will proactively coordinate with FedEx and our other carriers to resume deliveries as quickly as possible, and we will keep you updated via official emails or store announcements. We appreciate your patience and understanding.

9. Contact Us

If you have any questions regarding your order status, tracking information, or have specific delivery requirements, please feel free to reach out to our customer support team:

  • Official Support Email: service@colasnest.com
  • Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM EST