Terms of service

Last Updated: [May 19, 2026]

Welcome to COLASNEST. These Terms of Service (“Terms”) govern your access to and use of the COLASNEST website, products, services, and related content available through our online store.

Throughout these Terms, the words “COLASNEST,” “we,” “our,” and “us” refer to the operators of this website. The words “you,” “your,” and “customer” refer to any visitor, customer, or user accessing or using the website.

By accessing our website, browsing content, creating an account, or purchasing products from us, you agree to be bound by these Terms of Service and all related policies referenced herein. If you do not agree with these Terms, please discontinue use of the website immediately.

General Website Use

COLASNEST is an online retail brand focused on sleep and bedroom comfort products, including mattresses, pillows, bedding accessories, and related home products.

Our website is hosted on Shopify, which provides the eCommerce platform that enables us to sell products and services online.

By using this website, you confirm that:

  • You are at least the age of majority in your jurisdiction;
  • You have the legal authority to enter into binding agreements;
  • The information you provide is accurate and complete;
  • You will use the website in compliance with applicable laws and regulations.

We reserve the right to refuse service, suspend accounts, or terminate access to the website at any time for violations of these Terms or unlawful activity.

Accuracy of Information

We strive to ensure that all information on the website is accurate, current, and complete. However, occasional errors, inaccuracies, or omissions may occur, including those relating to:

  • Product descriptions;
  • Pricing;
  • Promotions;
  • Shipping details;
  • Availability;
  • Product specifications.

COLASNEST reserves the right to correct errors, update information, or modify website content at any time without prior notice.

Product images and lifestyle photography are provided for illustrative purposes only. Actual product appearance may vary slightly due to lighting, screen settings, manufacturing updates, or material differences.

Products & Orders

All products displayed on the website are subject to availability.

  • We reserve the right to:
  • Limit product quantities;
  • Discontinue products without notice;
  • Refuse or cancel orders;
  • Restrict purchases that appear to involve reselling or unauthorized distribution.

After placing an order, you may receive an order confirmation email. This email confirms receipt of your order request but does not guarantee acceptance of the order.

If we are unable to fulfill your order for any reason, we may cancel the order and issue an appropriate refund where applicable.

Pricing & Payments

All prices displayed on the website are listed in U.S. Dollars (USD) unless otherwise stated.

  • By submitting payment information, you represent that:
  • You are authorized to use the selected payment method;
  • Billing information is accurate and current;
  • Charges incurred by you will be honored by your financial institution.

We reserve the right to refuse or cancel transactions suspected of fraud, unauthorized activity, pricing abuse, or violations of these Terms.

Shipping Policy

Shipping timelines displayed on the website are estimates only and are not guaranteed delivery dates.

Delivery times may vary depending on:

  • Carrier operations;
  • Inventory availability;
  • Weather conditions;
  • Regional delivery limitations;
  • External logistical disruptions.

Additional details regarding shipping methods, delivery timelines, and shipping restrictions are available in our separate Shipping Policy page.

Customers are responsible for providing accurate shipping information during checkout.

Refunds & Returns

Customer returns, exchanges, refunds, and sleep trial eligibility are governed by our separate Refund Policy (Return & Refund Policy).

Certain products may be subject to specific return conditions due to hygiene standards, compression packaging, promotional offers, or product category limitations.

COLASNEST reserves the right to deny refund or return requests that do not comply with the applicable policy requirements.

For full details, please review our Refund Policy page.

Warranty Disclaimer & Product Coverage

Certain products sold by COLASNEST may include limited warranty coverage as described in our separate Warranty Policy (Product Warranty & Service Policy).

Warranty coverage, limitations, exclusions, claim procedures, and eligibility conditions are governed exclusively by the terms stated in the applicable Warranty Policy.

Except where expressly stated, no additional warranties or guarantees are provided beyond those required under applicable law.

Intellectual Property Rights

All content available on the website, including but not limited to:

  • Logos;
  • Brand names;
  • Product photography;
  • Graphics;
  • Videos;
  • Icons;
  • Written content;
  • Website layouts;
  • Design elements;
  • Marketing materials

is owned by or licensed to COLASNEST and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, or commercially exploit any website content without prior written authorization from COLASNEST.

User Submissions & Reviews

If you submit reviews, comments, testimonials, photos, videos, or other materials to COLASNEST, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content in connection with our business operations and marketing activities.

  • You agree that submitted content:
  • Does not violate any laws or third-party rights;
  • Is not misleading, abusive, defamatory, or unlawful;
  • Does not contain malicious software or harmful content.

We reserve the right to remove or moderate submitted content at our sole discretion.

Prohibited Conduct

  • You agree not to use the website:
  • For unlawful purposes;
  • To violate any applicable regulations or laws;
  • To upload malicious code or harmful software;
  • To interfere with website security or functionality;
  • To engage in fraudulent transactions;
  • To misuse promotional programs or discounts;
  • To scrape, duplicate, or exploit website content without authorization.

Any violation of these Terms may result in termination of website access and possible legal action.

Third-Party Services & External Links

Our website may contain links to third-party websites, services, payment providers, or external platforms.

COLASNEST is not responsible for the content, policies, practices, or operations of third-party websites or services.

Your use of third-party platforms is at your own risk and subject to their respective terms and policies.

Privacy & Data Protection

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using the website, you acknowledge that you have reviewed and accepted our Privacy Policy.

Disclaimer of Warranties

The website and all products and services provided through the website are offered on an “as is” and “as available” basis unless otherwise required by applicable law.

To the fullest extent permitted by law, COLASNEST disclaims all warranties, express or implied, including but not limited to:

  • Merchantability;
  • Fitness for a particular purpose;
  • Non-infringement;
  • Continuous website availability;
  • Error-free operation.

We do not guarantee that the website will always operate securely, uninterrupted, or free from technical issues.

Limitation of Liability

To the fullest extent permitted by applicable law, COLASNEST shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from:

  • Website usage;
  • Product purchases;
  • Delivery delays;
  • Loss of data;
  • Technical interruptions;
  • Unauthorized access;
  • Third-party service failures.

In jurisdictions where liability limitations are restricted, liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify and hold harmless COLASNEST, its affiliates, employees, partners, and service providers from any claims, liabilities, damages, or expenses arising from:

  • Your violation of these Terms;
  • Your misuse of the website;
  • Your violation of applicable laws;
  • Your infringement of third-party rights.

Governing Law

These Terms of Service shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which COLASNEST operates, without regard to conflict of law principles.

Any disputes relating to these Terms or website use shall be resolved through the appropriate courts within the applicable jurisdiction unless otherwise required by law.

Changes to These Terms

COLASNEST reserves the right to modify, update, or replace these Terms of Service at any time without prior notice.

Changes become effective immediately upon posting to this page. Continued use of the website after updates constitutes acceptance of the revised Terms.

We encourage users to review this page periodically for updates.

Contact Information

If you have questions regarding these Terms of Service, please contact us:

COLASNEST

Website: www.colasnest.com

Email: service@colasnest.com